Payment & Cancellation Policy

Payment Terms

All projects require an initial payment before work begins. A project is not considered scheduled, and work will not begin until the required initial payment has been received and the project agreement has been accepted.

Unless otherwise specified in the project proposal, payment will be structured as follows:

• Projects under $250: 100% due before work begins.
• Projects from $250–$999: 50% due before work begins and 50% due upon final approval, before delivery of final files.
• Projects from $1,000–$2,499: 40% due before work begins, 30% at the agreed project milestone, and 30% before delivery of final files.
• Projects of $2,500 or more: A custom milestone payment schedule will be included in the project proposal.

Laurel Crown Graphics may modify the payment schedule for unusually large, long-term, or complex projects. Any changes will be agreed upon before work begins.

Initial Project Payment

The initial project payment reserves time in Laurel Crown Graphics’ production schedule and authorizes work to begin.

Once work has begun, the initial payment is nonrefundable to the extent permitted by applicable law and will be applied toward the total project price.

If Laurel Crown Graphics cancels the project without cause before completing the contracted services, any portion of the client’s payment attributable to services not performed will be refunded.

Client Cancellation

The client may cancel a project at any time by providing written notice.

If the client cancels after work has begun, Laurel Crown Graphics will be entitled to payment for work performed through the effective date of cancellation, including completed design work, research, planning, meetings, revisions, project management, and other services performed for the project.

Amounts already paid will be credited toward the amount owed.

If the value of work performed exceeds the amount already paid, the remaining balance for completed work will be invoiced to the client.

If applicable, cancellation fees or other amounts specified in the project’s individual proposal or service agreement will also apply.

Creative Dissatisfaction

Design services are subjective in nature. A client’s decision not to use a design, change creative direction, discontinue a project, or select another designer does not eliminate payment obligations for services already performed.

Laurel Crown Graphics will provide the concepts and revision rounds identified in the applicable proposal. Requests beyond the included scope may require additional fees.

 Final Payment

All outstanding balances must be paid before final production-ready files, source files, or other final deliverables are released.

Proofs, drafts, previews, and concepts may be provided during the design process for review and approval.

Ownership

Unless otherwise stated in the applicable agreement, ownership rights to final approved deliverables transfer to the client only after Laurel Crown Graphics has received full payment.

Unused concepts, preliminary designs, working files, drafts, and other materials not included as final deliverables remain the property of Laurel Crown Graphics.

Late Payments

Invoices are due according to the due date stated on the invoice.

Laurel Crown Graphics may pause work on any project with an overdue invoice. Project deadlines may be extended to account for delays caused by overdue payments.

Any late fees or collection costs will only be charged when specifically disclosed in and permitted by the applicable service agreement and applicable law.

Payment Methods

Laurel Crown Graphics accepts payment through the payment methods listed on the client’s invoice.

Clients are responsible for ensuring payment is successfully received by the applicable due date.

 Project-Specific Agreements

This Payment & Cancellation Policy establishes Laurel Crown Graphics’ general payment practices. Individual proposals or service agreements may contain additional or different payment terms based on the size, scope, duration, or requirements of a project.

If a project-specific agreement conflicts with this general policy, the terms of the signed project-specific agreement will control.